Honest Gorilla logo in Pink with Horizontal layout.

Honest Gorilla Privacy Policy

Effective Date: October 2, 2021

We, Honest Gorilla Inc., and our corporate affiliates (“we” or “us”), value and respect your privacy and are committed to protecting any personal information that you may provide us through your use of our website. This privacy policy (“Policy”) outlines which information may be collected when you (“you” or “your”) access and use the Website from either a desktop or mobile device (www.honestgorilla.com and any subdomains thereto as “Site”, or “Website”), the products and services provided by us (which, together, are referred to as the “Services”), and how we protect and use it, and under what circumstances we may disclose the information to third parties and affiliated business partners. This Policy also wishes to make sure that you are aware of the options available to you when you access and use our Services.

We encourage you to please take a moment to familiarize yourself with the Policy before using our Services. By accessing or using our Services, you are accepting and consenting to the use of your information as described in this Policy and to our Terms of Service. If you do not agree to either this Policy or Terms of Service, in part or in whole, then we ask that you terminate your use and refrain from using our Services or accessing any information contained herein.

Collection of Personal Information

Keeping your information private and secure is incredibly important to us. In keeping with our intent to be honest with our users and customers, the following paragraphs explain what we intend to collect and why we collect it, so that you can make informed decisions how you choose to interact with us and use our Services. Of course, the information that we collect from you depends upon the information that you provide, which sections of the Service you visit and what actions you choose to take during your visit. Please note: we only collect data and information of stuff we need, and we only share when we feel it’s necessary to help and improve or enhance your experience at any time, now or in the future.

Information you provide

Honest Gorilla Inc. collects information from you when you choose to share it with us to use our Services, whether to enroll for service, make a purchase, create an online account, request more information from us, sign up for our newsletter or ask to be included in our email list, post a comment or review, participate in a survey or promotion, or otherwise contact or interact with us. The information we collect may include your name, address, email address, telephone number, social security number, driver’s license number, birthday, gender, transcripts of any communications, purchase information and any other information you provide to us when accessing the Site. We may combine the information you provide to us with information (1) from and about you that we automatically collect when you use this or other sites affiliated with Honest Gorilla Inc. (2) from third-parties, or (3) from other online and offline sources. Whether or not you provide any of this information is your sole decision to make; however, in many instances the information being requested is required to participate in the particular activity, realize a benefit we may offer, or gain access to certain content or parts of our Website.

Personal info you provide Why we collect it

Your name, date of birth, service address, billing address, ESIID, meter number, authorized representative, SSN and/or driver’s license

We transmit this info via encrypted lines of electronic communication to your energy provider so that they can perform necessary steps to pre-qualify and enroll you for service on their designated platform.
Your email address This is part of the account creation process and how we connect with you. It’s also the primary method that we will contact you with product and service updates, availability, and news-related communications.
Your phone number If there’s ever a need to contact you beyond email, then we will call you. We may also share your phone number with the energy provider you have chosen or other service providers who have a business reason to reach you.
Your home, household, lifestyle and energy usage details, account and credit details, energy plan preferences, contract details The more we know about your home, what’s in it and how you use energy, the better we can recommend solutions to you and enhance our product and service offering or connect you with affiliated resources that can be of benefit.
Your business, operations, ownership and energy usage details, account and credit details, energy plan preferences, contract details The more we know about your business, what’s in it, who owns it and how you use energy, the better we can recommend solutions to you and enhance our product and service offering or connect you with affiliated resources that can be of benefit.
Facebook, Gmail, or other social media account This may be your preferred method for account creation and to invite others to use or share with them about your experience with Honest Gorilla. You may also use Facebook or Gmail to connect with Honest Gorilla as an easier way to access our Services or to invite others to Honest Gorilla.
Contact / Address book Inviting others to use Honest Gorilla via your contact list may ease the process.
App and device usage statistics We may collect data from your desktop or mobile device. We aggregate and anonymize this data to look for statistical patterns that can help us give you, and all of our users, more precise information and help improve overall performance of the Site and user experience.

General Information automatically collected about you

This is any information that is deemed anonymous in nature and does not personally identify you as an individual. We collect General Information by using cookies, web beacons, and similar tools; it may include your unique IP address, mobile device identifier, browser type, carrier name, the URL of the last webpage you visited before visiting the Site, and actions undertaken on the Website when you visit. The purpose of collecting this information is to give us insight on how people use our Services, possibly resulting in us tailoring advertisements on the Site to you based on your online activities or preferences or recommend solutions that could be of benefit to you. You are welcome to opt out of our use of cookies, web beacons and other tools at any time. You can learn more about how do to so at the Digital Advertising Alliance’s Webchoices page, European Advertising Standards Alliance (EASA)’s Framework and the Network Advertising Initiative’s Consumer Opt Out page.

Information collected from social media related content

Our Website includes features that allows you to share information to various social media services. Your use of these sharing features may result in the collection or sharing of information about you by these sites and other third-parties according to the respective social media service providers’ own privacy policy. If you log into your Honest Gorilla account through a social media platform, we may access and store information through interfaces provided by the platforms in accordance with each platform’s policies.

Information automatically collected

We may use cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), and other technologies to automatically collect certain information about you in order to operate and optimize our Website but also to deliver rich content, including online advertisements that we think would be more relevant to your interests and needs, and to monitor interactions with our emails and online advertisements. We may elect to use third-party advertisements and ad networks to support our Site.

If you are concerned about your privacy, then you may setup your browser not to accept cookies, or you can opt-in to delete them from your hard drive and browser history once you leave the Sites. However, this can affect the way in which you are able to interact with our Sites as well as any other website.

As a condition of using this Website and Honest Gorilla’s Services, you agree to the collection and storage of all of the above referenced information. You also agree that we may use this information for the purposes referred to herein and may share this information with other businesses for the purposes referred to and the terms set out herein.

How will Honest Gorilla use my information

We may use the information we collect from and about you, either directly or indirectly, for any of the following purposes:

• To fulfill service requests, place orders and communicate with our energy providers, third-party service products and customers;
• To research and develop new products and services;
• To respond to your inquiries;
• To provide to you and other users with customized website content, targeted offers and advertising on this Website;
• To contact you when necessary;
• To review the usage and operations of our Websites and improve our content, products and services;
• To address any issues or problems users may be experiencing with the Website or our business;
• To promote our Services and the Site;
• To protect the security and integrity of our Services, the Site and our business;

We may also disclose personally identifiable information we collect to companies that perform services or functions on our behalf – such as marketing services or consulting services – and to other companies with which we have joint marketing agreements.

Joint marketing agreements with other companies allow us to bring information to you about products and services that are different from those we provide. We require our service providers and those with which we jointly market products or services to adhere to confidentiality standards governing the privacy of your information. These companies may use and disclose the information we provide to them only for the purposes for which it is provided or as otherwise permitted by law. We will not sell or exchange personally identifiable information about you with outside marketers or other companies to allow them to independently solicit you for their products or services without giving you the opportunity to decline to have your personally identifiable information provided to such outside marketers or other companies. We may also use personal information on an aggregated basis (so that individual information is not known) to understand how to improve our products and services. You have a right to review the personally identifiable information we have gathered and to identify any inaccurate information we have on file. If you would like to review this information, please send us a request by e-mail to hello@honestgorilla.com

How will third-parties use my information

All Services are provided by affiliated third-parties. When choosing to enroll, subscribe or purchase Services from us or any service provider, you must take into consideration that you will be transacting business directly with the service provider. The information provided will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in-person.

We provide your personal and purchase information to third-party service providers, as necessary, to enroll you in the selected product or service. While it is our intention to only work with reputable service providers, we encourage you to review the privacy policy of the third-party service provider you are contemplating selecting. Honest Gorilla is not responsible for the privacy statements of other service providers, nor are we responsible for the security of personal information used to enroll you in third-party services, and are not liable for losses resulting from third-party service provider data breaches.

Location information and other information from devices

When you use the Honest Gorilla Website, from a mobile device or desktop computer, we will collect and use information about you in generally similar ways and for similar purposes. In addition, we may collect information about your location. We may use the location information collected from your device to enhance your use of Honest Gorilla’s Services by providing you with relevant content and contextual advertising. You can change the privacy settings of your device at any time in order to turn off the functionality to share location information through the Website. Please note that turning off location sharing may affect certain features of our Services. Though we may identify your geographic location, we do not receive your personal information. We identify your location only to provide a more tailored experience for you.

What information will Honest Gorilla share with others

We may disclose the personal information we collect from and about you as follows: (1) the service provider that operates this Website and its affiliated companies; (2) to other service providers, if the disclosure will enable them to perform a business, professional or technical support function for us; (3) as necessary if we believe that there has been a violation of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (5) to our select partners that we believe may have offers of interest to you; (6) to promote our Services to third-parties; and (7) as described to you at the point of such information collection.

We may choose to sell or purchase assets during the normal course of business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third-parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Website in a manner that is consistent with this Policy.

We will share certain personal information that we collect from and about you with our business partners, energy providers, third-party service providers, and with other third-parties with whom we partner (including cloud storage and web hosting providers, marketers, and software maintenance service providers) in order to run our service, optimize your experience, and to resolve any incidents that may occur. For example, you may contact us letting us know that you’re experiencing difficulties enrolling for Services, and we may have to share your information with a partner to ensure satisfactory resolution of any issues experienced. We will not share any of your financial institution payment information with any third-party other than your selected energy provider.

Each energy provider handles their own customer service and billing and may use your information in accordance with their own privacy policies. Some of the third-parties described above, including Google, may use your location and other personal information to serve advertisements to you on other websites unrelated to Honest Gorilla.

We may also share non-personally identifiable information in order to improve our modeling, algorithms, or user experience and perform aggregate reporting, including use of Google Analytics and other related services provided by Google or others. Third-parties, such as Facebook, may use cookies, web beacons and other storage technologies to collect or receive information from our Website and use that information to recognize users and assess traffic patterns, compile aggregate statistics, determine effectiveness of our campaigns and provide targeted or retargeted ads.

We may enter into agreements with third-parties to share some of the non-personally identifiable information we collect on the Website. Should you decide to customize your results or account using actual data, or if you request price quotes for a business, we may access your usage data, meter number, and premise identification number through an automated interface maintained by your utility or other third-party and we may share this information with various energy providers. We may also share your energy usage information, predicted future electricity usage information, the expected cost of the plans presented to you, as well as information about the pages you requested insofar as that information is relevant to showing which plans you were interested in and which plans you clicked on. This is intended to provide our business partners with insight into how our Website operates, how their plans compare with other plans on our Website, which users are attracted to which types of plans presented, and/or how different households use energy. All of this information will be provided without specifics related to your service address, ESIID, meter number, email address, phone number or other relevant and personally identifiable information.

We may also disclose other personal information or other information about you (i) to law enforcement, courts or regulators; (ii) to exercise or protect our legal rights; or (iii) in the course of a business transaction in which we buy or sell certain assets. If we enter into an agreement to sell substantially all of our business assets, or if we become insolvent or enter into bankruptcy, then your personal information may be transferred to a third-party. In any of these cases, your personal information could continue to be used by a successor or purchaser entity in the manner forth in this Policy.

How do you protect my information

We restrict access to your information to our employees and others whom we feel must operate in a need-to-know basis and use it to provide our products and services.

What information about me is shared with Light of Unity

By being a customer of Honest Gorilla you are helping to advance our mission of transforming energy from a commodity to a means for social good. You can choose to share information about the cause or initiative that we are assisting through the Light of Unity, however, we will never share your personal information in an identifiable manner with any recipient without your consent or permission. All contributions or assistance will be made as a collective body of all our customers and never draw attention or cause identification of any individual or personal information to be disclosed.

How does Honest Gorilla communicate with its customers

We primarily message our customers through email or our Website. Certain email communications related to your account and questions must be delivered and do not include an unsubscribe option. Please ensure that the email address you provide and we have on record is accurate. You can manage notification settings through your user settings in the Website.

How secure is my privacy

The security of personal information is important to us. We have taken certain physical, administrative and technical steps to safeguard the information we collect from and about our customers and Website visitors. While we make every effort to ensure the integrity of our network and systems, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. Our Website uses an SSL Certificate, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

What happens when I cancel my account

You may cancel your Honest Gorilla account on our Website at any time. We may retain all information you provide to us for as long as we deem necessary to fulfill a business purpose or comply with a legal request.

You may, at any time, (1) configure your browser to opt out of the Website’s placement of cookies on your computer; (2) withdraw any consent you previously gave us, or object to the processing of your personal information by following the contact method described below – this may prevent you from using certain elements of the Services; (3) stop receiving commercial emails from us by clicking the “unsubscribe” link at the bottom of the email – this will not prevent or interfere with us sending you non-marketing transactional communications. You may exercise these rights by contacting us as provided below or in other written communications we may send you.

Third-Party Links and Cross-Linking

The Site may include links to our business partners’ websites or other affiliated sites. These links are provided for your convenience and do not constitute an endorsement. If you choose to provide any information to any of these entities, they will collect and use your information pursuant to their own privacy policies, over which we have no control. Additionally, we may use third-party advertisements placed by ad networks to support our Site and enhance the user experience. Some of these advertisers or ad networks may place a cookie or similar technology on your computer or mobile device in order to provide you with relevant advertisements based on your online behavior. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites

Tracking Technology and Do-Not-Track Requests

We along with several service providers with whom we work may employ certain pieces of technology that tracks your online activities using our Services and on third-party websites. We currently offer no response to Do-Not-Track requests transmitted by web browsers. Additionally, we have no control over the activities of third-party, advertising, or service provider practices and they may employ technology that tracks your activity on our Website.

Who should use Honest Gorilla’s Website

Protecting the privacy of children is especially important to us. Our product and services are intended for anyone 18 years of age and older. If a service provider requires a birthdate to order a specific product or service, you will not be able to enter a birth date that indicates that you are less than 18 years old. We do not market any products or services to children under the age of 13 or knowingly collect any information from children under the age of 13. If we become aware that information is or has been submitted by or collected from a child under the age of 13, we will delete this information and cancel that user’s account and/or access to the Services.

California Residents

In addition to the rights set forth in this Policy, residents of California may request information about the types of personal information we share with third-parties for direct marketing purposes, and the entities of the third-parties with whom we have shared such information during the immediately preceding calendar year. California Residents may request further information about our compliance with this law by sending us a request to the email address provided below. We will respond to one such request per customer each year, and we cannot and will not reply to requests made by any means other than those described below.

Will Honest Gorilla ever change this Privacy Policy

As Honest Gorilla expands and evolves, we may find it necessary to update this Policy. Regardless what we change, we will always maintain our commitment to protecting your privacy. We will post all revisions, along with their effective dates. We recommend that you check this page every so often to make sure you’re familiar with the latest policy. We will ask for your consent to policy changes, if required by applicable law; in other cases, please note that your continued use of the Service after any change means that you agree with, and consent to be bound by, the new Privacy Policy, current and actively in effect.

How do I contact Honest Gorilla

We welcome your comments regarding this Policy. If you have any questions, please email us at hello@honestgorilla.com