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About TNMP Utility Company | Everything You Need to Know

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Texas New-Mexico Power, commonly referred to as TNMP, is a subsidiary of PNM Resources (NYSE: PNM) and an electricity transmission and distribution utility company serving more than 260,000 homes and businesses throughout the state of Texas. With its headquarters in Lewisville TX, TNMP has a workforce of roughly 400 employees operating in more than 20 communities throughout the state. Despite its name, TNMP currently only serves customers in Texas. 

What does TNMP do?

TNMP owns, manages, and operates the poles, wires and all of the required infrastructure to get electricity from the power plants delivered to your home or business. They also read your electric meter each month and report that data back to your provider for billing purposes. 

Additionally, TNMP will be the first to respond in the event of a power outage or emergency. They are charged with restoring power to the grid. In the event there are trees close to power lines, within 10ft, then they also provide tree trimming services as well.

You will never receive a bill directly from TNMP for your monthly electricity usage. That is done by and through your retail electricity provider, who will compile all of your charges into one bill. 

Which parts of Texas does TNMP serve?

TNMP serves over 260,000 residential and commercial customers in 20 communities throughout the state of Texas. It serves the areas that are open to deregulation, cities where you have an opportunity to choose your retail electric provider. Some of the major cities TNMP serves include: 

  1. North-Central Texas: Petrolia, Nocona, Olney, Bryson, Strawn, Hico, Hamilton, Gatesville, Valley Mills, Clifton, Meridian, Glen Rose, Whitney, Pilot Point, Lewisville, Princeton, Farmersville, Leonard, Whitewright, Emory, Detroit and Bogata
  2. Gulf Coast Texas: West Columbia, Sweeny, Brazoria, Angleton, Friendswood, Alvin, La Marque, Texas  City, Dickinson and League City
  3. West Texas: Kermit, Pecos, Fort Stockton and Sanderson

Comparing electricity rates in TNMP

Honest Gorilla helps customers in TNMP compare multiple energy providers and plans, helping residents save time and money. We work with a variety of energy providers to give you what you’re looking for. Whether you want long-term or short-term contracts, prepaid, or renewable energy, we have options for you. Our comparison tool is straightforward and helps you make sense when others cost you money. Visit Honest Gorilla to get the best electricity plans in Texas!

When you sign up for service with a retail electric provider, they also connect you with TNMP. There is no separate contract that you need to sign or additional service that you need to setup. Your poles and wires charges, or the cost of delivery (aka TDU Delivery Charges), is included in your electric bill either as a separate line item or it is bundled in your rate.

Current and historical TDU delivery charges in TNMP

TNMP’s TDU Delivery Charges are fees regulated by the Public Utilities Commission of Texas (PUCT). Historically, they are updated on March 1st and September 1st of each year. These charges are really a bundle of tariffs approved by the PUCT. They help pay for things like the maintenance of the poles and wires and meters that service your home, and any system upgrades or repairs from weather event. The TDU Delivery Charges are passed through in the monthly electric bill without markup, and are the same regardless of who supplies the electricity.

TDU Monthly
Charge
$/kWh Change
September 1, 2022 $7.85 $0.054741
March 1, 2022 $7.85 $0.047274
September 1, 2021 $7.85 $0.051602
March 1, 2021 $7.85 $0.040403
September 1, 2020 $7.85 $0.049093
March 1, 2020 $7.85 $0.041354
September 1, 2019 $7.85 $0.048321
March 1, 2019 $7.85 $0.038999

Please continue to check this page from time-to-time as we will be maintaining and updating the list above with the most recent TDU Delivery Charges currently in effect.

How to get in touch with TNMP

  • To report a power outage or speak with TNMP: 888-866-7456 (select option 1)
  • For general inquiries: 888-866-7456
  • To report electric utility equipment hazards: 888-866-7456 (select option 2)
  • To locate underground power lines: 811
  • To report street light issues: click here
  • To request temporary disconnection: learn more (click here) or to request call 888-866-7456
  • To inquire about interconnection for solar: click here
  • To report tampering and diversions: click here
  • To obtain your TNMP ESIID: 888-866-7456 (Mon-Fri from 8:30am to 7pm CST)

How to access and use the TNMP Data Viewer

If you’re interested to learn more about electricity at your specific service address using TNMP’s Data Viewer, here’s how:

  1. Request access by sending an email to: mprelations@tnmp.com
  2. Be sure to include your name (as registered with your retail electric provider), your service address, city and ESIID (if available). If you need help locating your ESIID, click here
  3. To login to the Data Viewer and access your usage history, click here, once you have your login credentials.

How to apply for Residential Critical Care status with TNMP

Critical care service is for customers who have medical conditions that require life-sustaining assistance from electricity-dependent equipment. The service provides safeguards for customers to reduce the likelihood of disconnection. 

Here’s how you can apply for critical care status with TNMP

  1. Download the PUCT’s critical care application form (English PDF) (Spanish PDF)
  2. Provide the application to your physician
  3. Ask your physician to:
    1. Complete the application
    2. Fax the completed application to: 469-484-8623, or
    3. Email to criticalcare@tnmp.com

Please note that your application must  be submitted by a physician. TNMP cannot accept applications submitted directly by customers.

Once your application has been received, TNMP will review the application and evaluate it for completeness. If accepted, TNMP will notify your retail electric provider that you’ve been  approved and whether your designation is deemed as ‘critical’ or ‘chronic’. You will be notified of the approval status and designation by US post mail within two (2) business days.

Looking for ways to save? TNMP can help

TNMP offers a number of incentives, support, and cost-effective solutions and upgrades of new construction, existing homes, and low-income residential properties.

The CoolSaver A/C Tune-Up is one such offer by TNMP that comes at no cost to qualifying residential customers. They will inspect, clean, correct and optimize your A/C unit to improve its efficiency and cooling output by up to 25%.

History of TNMP

TNMP’s roots begin in December 1934 with its original name, Community Public Service Co. It took ownership of all properties and assets of Texas-Louisiana Power Co. and began operations on January 1, 1935.

Community Public Service serviced most of the communities now served by TNMP, plus some additional communities in Texas and communities in New Mexico. It operated as power producer, distribution company and provider of customer service and billing.

It also briefly operated businesses in natural gas, ice, telephone, sewer, creameries and bottling, among others.

Other key dates in TNMP company history

  • 1951: The company exits the ice business.
  • 1962: R.L. Bowen, the company president since 1935, retired and became chairman of the board, a role he held until the 1970s.
  • Early 1970s: Community Public Service completed its exit from all remaining non-electricity businesses.
  • 1981: Community Public Service changed its name to Texas-New Mexico Power.
  • 1984: TNP Enterprises was formed as a holding company for TNMP to allow diversification of business endeavors while keeping the utility operation independent.
  • 2002: The Texas deregulated market began. TNMP in Texas remained a fully regulated transmission and distribution service provider in its established service area, constructing and maintaining lines and substations, coordinating new service and meter services and responding to outages. TNMP in New Mexico continued to operate as a traditional utility.
  • 2005: TNP Enterprises, including TNMP, was acquired by PNM Resources.
  • 2006: TNMP’s New Mexico business, including the electric system, workforce and customer pricing and billing responsibilities, was moved into its sister company in New Mexico, making TNMP a Texas-only business.
  • 2008: TNMP moved its headquarters from Fort Worth, TX to Lewisville, TX.

Cartoon of 3 diverse people seeking answers to frequently asked questions

Will TNMP send someone to read my meter?

Now that advanced smart meter technology has been installed at every home and business, people are no longer deployed to physically come out and actually read your meter. Your meter information is electronically transmitted each and every month to TNMP which then gets passed on to your retail electric provider for billing purposes.

How can I find out how much electricity I am using?

You can view your electricity usage at the Smart Meter Texas website. The website stores daily, monthly and 15-minute interval electric usage data recorded by your smart meter. Alternatively, you can use TNMP’s proprietary Data Viewer as well. 

Is there a way that I can read my own smart meter?

Since everything is digitized, the best and safest way to read your meter and review advanced graphs and charts about your energy consumption is to visit the Smart Meter Texas website or TNMP’s Data Viewer.

How can I find out my meter reading cycle?

You can find out your meter reading (or billing) cycle on your monthly electric bill. It is typically a single or double digit number. To then find out what day of the week it falls on, or other interesting details, TNMP publishes its meter reading cycle for every year. It details the days in which it is read as well the number of days in each billing cycle. Click here to view the most current billing cycles.

Does TNMP know when the power goes out?

Generally, yes. But that’s if their systems detect a power outage. A good way to ensure that your outage is reported and to stay informed is to report that you’re without power by dialing 888-866-7456 (select option 1).

Why is my power off, but my neighbors across the street still have their lights on?

In many instances, your neighbors may have their power on when you don’t because their home is on a different set of power lines or circuit. You can report a power outage or check the status of a previously reported power outage by calling 888-866-7456 (select option 1).

Who does a builder or developer contact to establish service for a new construction project?

You can request service for a new construction project here. This site will guide you through the process depending on the type of new construction project you are building (residential, commercial & industrial, multi-family residential, or subdivision developer). To learn more about what information you need to plan and secure electric for your project, click here to access the TNMP Electric Service Guide.

Who do I contact if I’m adding a brand new structure to my property that needs electrical service?

You can request service for a new construction project here. This site will guide you through the process depending on the type of new construction project you are building (residential, commercial & industrial, multi-family residential, or subdivision developer). To learn more about what information you need to plan and secure electric for your project, click here to access the TNMP Electric Service Guide.

Why is my electric bill so high?

The most common cause of a high electric bill is the weather. As the temperature outside becomes more extreme, so can electric bills. Your electric bill is based on the amount of electricity you use and the rate charged by your Retail Electric Provider (REP) which includes TNMP’s cost to deliver the electricity to your home or business. For more information, contact your REP at the number listed on your bill. Click here to learn

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